WordPress TLC Plan

WordPress TLCIn response to an increase in the number of sites being targeted by malicious attacks we have launched our WordPress TLC plan. Available exclusively to Key Multimedia clients we offer an annual WordPress support package.

With prices from £250+VAT* per year we include:-

WordPress TLC is a pro-active, peace of mind service to protect and maintain your WordPress Website,  carried out by a team you can rely on to jump on a problem straight away and fix it.

WordPress Updates

You’ll never have to worry about your WordPress installation being outdated. Whenever a new release is ready for WordPress core or any of your plugins, we’ll update it for you. We run our updates weekly, keeping your site secure and with the latest features.

We check for compatibility, and update your WordPress Core system as and when new releases become available. Please Note: We won’t perform upgrades until we are sure that the update will work fine with your website and other plugins in place.

Plugin Updates

A plugin or theme update can often break a site – so under our WordPress TLC plan we simply get on and fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.

WordPress malwareSecurity Monitoring & Cleanup

Our WordPress TLC plan includes automated security scans. We constantly monitor your website for any malware and hacking attacks. Should we find your website has been compromised and has a malware issue, one of our team will work to clean the site, and return it pre-attack condition. You can rest assure that your site is safe and secure.

Restoring Backups

We take backups seriously. If you are hosted with one of our preferred hosting companies that provides daily site backups we can restore your website to a previous version by contacting one of the team.

Priority Response Times

Our WordPress TLC Support Package provides up to a maximum of two hours support per month between the hours of 9am to 5pm UK time (GMT) and we will carry out the work as a **priority within 24 hours of it being logged with one of the Key Multimedia team. Our standard WordPress development rates of £60+VAT per hour apply for similar types of work for non-WordPress TLC customers, but we cannot guarantee priority response times.

 

*WordPress TLC plans are priced depending on the size, specification of your site and its hosting environment.

** WordPress TLC Support customers are given priority over non-WordPress TLC customers when responding to technical requests.

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