Archive for the ‘Tools’ Category

Social Media Monitoring Case Study - Eurostar at Christmas

Friday, January 6th, 2012

Our advanced social media monitoring tools are capable of capturing up to 3 months worth of data from Twitter, Facebook, and other social media platforms that cannot picked up by Google Alerts or other free tools.

This means that we are able to get the complete picture of mentions online for any given query, giving us a unique and valuable insight into the opinions and sentiment of social media users on a particular topic.

Eurostar

To test the capabilities of our tools, we chose to do a case study using the example of Eurostar over the Christmas period. Christmas is a tremendously busy time for the pan-European train operator, and we wanted to see what an analysis of social media traffic over that period could tell us about Eurostar’s reputation online.

The data we gathered and the analysis we subsequently carried out threw up some fascinating results, and we compiled our findings in a report, along with a set of conslusions and recommendations based on those findings.

Click here to read the Eurostar case study report.

Can Google Predict the Christmas Number One?

Friday, December 23rd, 2011

In an era of ever-falling music sales, the battle for the Christmas number one is one of the few events we still manage to get excited over each year. This time around it’s a straight head-to-head between X Factor victors Little Mix and late favourites The Military Wives Choir.

With just two sleeps to go until the big day, we at the Key Multimedia office were wondering what Google could tell us about the fight for the top spot. Can we use their search data to effectively gauge the popularity of the two singles, and predict whether the Wives have what it takes to ruin Simon Cowell’s Christmas?

30 day search volumes

Here’s a graph showing the volume of searches for both contenders over the last 30 days. It shows a significantly higher level of interest in Little Mix, culminating in the huge peak on the 11th when they won the X Factor final.

7 days search volumes

However, when we look at the data for this week only (when the sales are actually being counted) we can see that it’s a much closer contest, with a late surge pushing the Military Wives out above Little Mix. It looks like the Wives have picked up momentum at exactly the right time, putting them in pole position for the Christmas top spot this year.

So there’s my prediction. Of course it’s a very crude exercise, but I think it’s a neat way of showing the kind of predictive insights that Google’s vast resources of data can give us. Google search data is now being used to forecast everything from flu outbreaks to house price fluctuations and unemployment figures, so it’s a godsend for any marketer trying to stay one step ahead of the curve and spot the breakthrough trends before they happen.

Chris Redhead

Choosing the Best Times to Tweet

Friday, December 16th, 2011

Knowing the best times to tweet is vital if you are going to make your time spent on Twitter count as much as possible. You want to get your messages out at a time when they are most likely to be seen and engaged with by your followers, rather than just vanishing into the dark recesses of their feeds.

How Can I Work Out My Optimum Tweeting Times?

Well, why not take a look at what the big names are doing? Here’s a list of the UK companies with the largest followings on Twitter. All these firms will have invested heavily in their social media strategies, and done some seriously in-depth research into the best days and times to post. In the early stages of your Twitter campaign, you could certainly do worse than to take a lead from these big hitting companies.

Using a basic Twitter analytics tool, we can get a visual representation of what times a Twitter user is most frequently posting, and when they get the most retweets and replies. So for example if your business is retail, it is well worth taking a look at which times some of the big chain stores are tweeting, and use their know-how to inform your own strategy.

waterstones-twitter

We can see Waterstone’s (@waterstones) tweets are spread widely throughout the week, but they post with increasingly frequency on Monday and Tuesday after about 4pm. This suggests to me that Waterstones are trying to catch people on the last hour or so of their working day, when they will most likely be online and receptive to Twitter messages.

visit-britain-twitter

Seeing all the tweets from Visit Britain (@visitbritain) mapped out like this, what really jumps out is the density of tweets on Friday mornings, between 9am and 12pm. Presumably they know this is when people are planning their weekend activities, and are switched on to ideas coming from social media. Tourism businesses take heed!

When are my Followers Online?

While looking at other companies will give you broad insights, to get a more specific understanding of your own optimum tweeting times you need to look at when your followers are online.

dorchester-bid-followers

The above graph shows what times the followers for one of our local clients, the Dorchester BID (@DorchesterBID), are most commonly on Twitter during the week. For obvious reasons, the peaks coincide with all the main breaks in the working day (10am teabreak, 1pm lunchtime, 5pm just before clocking off) and then it goes up again in the evening from 7-8pm.

We’ve taken this data and applied it to our social media strategy for the BID, meaning that instead of just taking a scattergun approach to pushing out messages, we now schedule their tweets to hit the peak times their followers are online, giving them the maximum possible exposure.

Of course Twitter is a broad church, and there are no absolute rules for the right or wrong time to tweet. Some times are inevitably better than others though, and it’s certainly worth doing a bit of experimenting to discover which times work best for you.

If you’d like to know more, why not give us a call? We’re one of the leading Dorset social media agencies, and you can reach us Monday to Friday 9am-5pm on 01305 755609.

Chris Redhead

Google Brings +1 to the Social Media Party

Friday, April 8th, 2011

Well, this is exciting. Google has announced one of its biggest forays yet into the social sphere with its new +1 tool. +1 will take the form of a clickable button which will appear on web pages and will allow users to recommend sites and share their recommendations with friends and contacts.

Watch Google’s explanation of the service here:

If it all sounds familiar, that’s because Facebook has been doing the same thing for a while now with its ‘like’ button, which is becoming an increasingly common sight on third party websites across the net. There’s also the Twitter ‘retweet’ button, which offers an almost identical service for Twitter users.

So it’s a classic me-too product from Google. Is this a sign that the great innovator is now resorting to playing catch-up with its more genuinely edgy, boundary-pushing, and social media-savvy rivals?

Google’s Social Woes

When companies get really big (and Google is certainly that), there is always a tendency for them to take their eye of the ball, and this allows the younger, hungrier rival companies to take advantage.

The social element of the web in particular has been a real Achilles heel for Google in recent years, and its high-profile stumbles have opened the door for other companies to steam ahead and steal a march in the social media arena.

Last year Google launched Buzz, the much-derided social network meant to challenge the hegemony of Twitter and Facebook. The service was a massive flop, seeing a very poor uptake by users and ending up being quietly shelved by Google not long after.

Despite all the many great achievements of Google, there remains a suspicion that Google doesn’t really ‘get’ social media. It could be partly the culture of the corporation, which was founded by engineers who made Google such a success in the field of search through a winning combination of logic, problem-solving and scientific efficiency.

Unfortunately, this no-nonsense approach doesn’t always apply to the social side of the web, which to some degree is all about the nonsense! It’s not just about creating the best algorithms, it’s about interaction between human beings, and therefore requires a humanistic approach which Google has sometimes been lacking.

Google are hoping that is what this new +1 tool will help to provide. It’s a way to personalise searches and ensure your search results are relevant to you and your friends. And despite their patchy track record with social, we think there’s every reason to expect that Google’s +1 will be a success.

Probably the biggest single factor that sunk Buzz was that people didn’t have time to commit to using another social network, with the important part of the market already largely nailed down by Twitter and Facebook. Google +1, on the other hand, requires only one click, so users probably won’t be put off from the service because of time constraints or ‘social networking fatigue’.

From a business perspective, the real impact of the +1 service could be when the +1s start to influence Google’s search rankings. In the near future, we are likely to see that sites with the most social recommendations will begin to be rewarded with more visibility in search results, and of course, given that +1 is Google’s own feature, you can fully expect that +1s will be given more weight in terms of influencing the Google rankings than Facebook ‘likes’ and other rival services.

If you would like to know some more about utilising social tools and boosting your search engine rankings, call us for a chat on 01305 775609


Chris Redhead
SEO Copywriter

From Stockholm to Windermere

Tuesday, October 19th, 2010

Well what a crazy few days…..
It all started last Wednesday with a mad dash up to London heathrow and a short stay at the Holiday Inn M4 in order to cath an early flight to Stockholm.

Up before dawn and down to Terminal 3 - great things these self-service check-in desks!

Met up with Ros Pritchard - the Director General of the British Holiday Homes & Parks Association (BH&HPA) and then a short flight to Stockholm.

Stockholm - old town

Stockholm - old town

We have been working with the BH&HPA for nearly two years now - consulting on various IT and web projects as well as writing for the bi-monthly journal for Holiday Park owners.

Earlier on in the year, Ros asked me if I would like to write the Internet Strategy for EFCO&HPA - the European Holiday Parks Association that is made up of 23 European Asscoaitions and around 25,000 campsites and holiday parks.

Wow - what a task - three months hard work consulting with Association members across Europe and then pulling a Strategy together that would see EFCO&HPA take it’s website presence into 2011.

The Stockholm visit was the culmination of the Strategy and my chance to present the paper to the Board.

After a whistle stop tour around old town Stockholm I was introduced to the Board members and then we enjoyed a great evening out - starting with the legendary Ice Bar and then a great dinner in the atrium of Stockholm’s National Museum - I don’t know how Lars managed to arrange that one - but it was superb.

Friday arrived and I was on - a 2 hour presentation of the project findings and introducing the Strategy. All went very well - me just rembering to slow down between each slide whilst Linda translated into French.

Well, the presentation couldn’t have gone better. Lots of great feedback and enthusiasm for taking things forward. There is a lot of work ahead for the Association and it’s members but with a domain like www.campingeurope.com under its belt it is off to a good start.

Fun at the Best of British Holiday Parks Conference

Best of British Holiday ParksI don’t think my suitcase had a chance to recover much on Saturady before it was off up the motorway to Windermere in the Lake District for the Best of British Holiday Parks General Meeting.

I had been asked to present a session on Online Marketing and Social Media and how it was impacting on holiday parks. These guys are already switched on as respresented in the conference room were 50 of the top 5 star holiday parks in the UK.

The session went brilliantly and everyone was feeling pretty “geared up” for taking on Facebook and Twitter. What I wasn’t quite expecting was one young lady who was sat in the front row who had gotten herself so enthused - she jumped up out of her seat and proceeded to run around the conference room.

Never happended to me before - but what a great self-expression from someone that just couldn’t sit still long enough to want to get involved with Social Media!!

Anyway, back to work with a bump now and catching up with the multitude of emails!

Google Instant, A to Z

Monday, September 13th, 2010

Google Instant provides an interesting insight into the popular view that Google likes BIG BRANDS. Try the following simple test.

James Hart at Key Multimedia

James Hart at Key Multimedia


Type in each letter of the alphabet and have a quick look at the results.

Here are my Google Instant results

A=Argos
B=BBC
C=Currys
D=Debenhams
E=Ebay
F=Facebook
G=Google Maps
H=Hotmail
I=Itv
J=John Lewis
K=KLM
L=Lotto
M=MSN
N=Next
O=02
P=Paypal
Q=QVC
R=Rightmove
S=Sky
T=Tesco
U=uTube
V=Virgin
W=Weather
X=Xbox
Y=YouTube
Z=Zara

Now this raises a few questions.

The first question for me is why Argos? Surely the more popular brand has to be Apple. They have more inbound links, more Google searches, although considerably less indexed pages! And I am suspecting considerably less PPC. How many elements of the 200 or so criteria that Google uses to rank your website are really at work here - we need a video appearance from Matt Cutts to help spread a little light on the matter.

Another point to note is the difference in results from the normal Google search? If you type ‘A’ into Google with ‘Instant’ switched off then it is frankly a lot of junk that appears. So what we have hear is Google implying a certain level of control over what it thinks you are or should be looking for.

Will it change? This will be the test as to whether this is a truly instant ‘reliable’ search. To me this feels a little like a pre-formatted list and not really an actually search result. It is Google suggesting that these are the people I think you are looking for and as such will help those businesses considerably. Not that the likes of Argos or the BBC need any free help.

So my final question is what defines a big brand in Google’s eyes?

I shall report back with any news.

Web techniques to boost your business

Tuesday, July 7th, 2009

We were delighted to be asked to run another seminar series for Business Link. This Summer series of four seminars across the Southwest focuses on Web Techniques to Boost your business.

The World Wide Web has gone through rapid development since its launch in 1991 and businesses have tried to find new and exciting ways to harness the marketing power of this amazing tool. The business landscape has also changed and 2008 had a major impact on business confidence. As many small businesses look to tighten their belts, this seminar provides some practical ideas to generate business and raise your profile using the Internet whilst keeping your own marketing spend to a minimum.

The seminar includes topics such as:-

  • creating an online strategy that works;
  • how the recession has affected visitor behaviour;
  • tips and tools for search engine optimisation and Pay-Per-Click;
  • how to improve your online presence by using social media tools

The numbers of attendees are looking great with nearly 200 already booked up in and we are looking forward to a great week of presentations and meeting lots of new businesses who are looking at new ways to boost their web presence.

Download the presentation - Web techniques to boost your business Download the presentation in Adobe PDF format 7.5MB

Venues:

Business Link - The Exchange, Sturminster Newton - 7th July 2009;
Stonehouse Court Hotel, Gloucestershire - 8th July;
Swindon Town Football Club - 9th July 2009
Town & Country Lodge, Bristol - 15th July 2009

News

Social Media Monitoring Case Study - Eurostar at Christmas
Our advanced social media monitoring tools are capable of ...
More info - Social Media Monitoring Case Study - Eurostar at Christmas
How Blogging Can Improve Your Site's SEO
We’re big fans of blogging as a way to boost your site’s SEO performance, but sometimes it can be hard to...
More info - How Blogging Can Improve Your Site's SEO
Can Google Predict the Christmas Number One?
In an era of ever-falling music sales, the battle for the Christmas number one is one of the few events we still m...
More info - Can Google Predict the Christmas Number One?

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